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- Toilet marketing campaigns in developing countries erode people’s dignity – this is not acceptable
Toilet marketing campaigns in developing countries erode people’s dignity – this is not acceptable
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- Elisabeth
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Re: Toilet marketing campaigns in developing countries erode people’s dignity – this is not acceptable
Fascinating discussion, touching on so many different but related aspects. Thanks.
I find it really sad to read the article that Kris linked us to:
Also related:
I find it sad because I am wondering: who insisted that it had to be flush toilets if the village has a shortage of water?? Could it be that it was men deciding on the type of toilet because they don't need to carry the water? The article doesn't say what kind of flush toilet it is, probably pour flush twin pit pit latrine. If they use a SaTo pan then the flushing would only be a litre (if I remember correctly) per use. But even one litre adds up... so why not go for dry toilets in this case? How about urine-diverting dry toilets? (and please not the objection again that they cannot be used in India. I think David Crosweller with his GroSan toilets has proven otherwise, see in this thread: forum.susana.org/170-shared-toilets-comm...ngo-sanitation-first)
And I agree with what was said earlier in this thread: If we can help people get desirable, aspirational toilets, rather than dodgy, dark, smelly pit latrines then surely it will be a whole lot easier to move people from open defecation to using toilets. I am not saying that all pit latrines are dodgy, dark and smelly but many of them are. Added to that is the "time bomb" a few years down the track of who will empty the pits? Only the "Dalits"? See related very interested thread on the Dalit issue here:
forum.susana.org/71-behaviour-change-and...n-india-and-pakistan
and here:
forum.susana.org/71-behaviour-change-and...dia-and-caste-issues
About CLTS: I think we can agree on this conclusion: CLTS how it was conceived originally had no intention to use any type of external force or external shaming, but rather focus on creating a realisation and a feeling of disgust (see the publication I quoted from earlier on 12 June). It worked well in tight-nit rural Bangladeshi villages. But once government and "professional" facilitators got hold of it, it deviated from its original soft/peaceful/self-help approach. I think this must be very frustrating for those who still support and believe in the original CLTS idea. I still think it would have been useful to use a different term for the more government-driven approach (in India, the term "total sanitation campaign" was used for a while - now it's part of the Swachh Bharat mission - en.wikipedia.org/wiki/Swachh_Bharat_mission)
I also agree with points raised by Kris and Dani: it is not the open defecation per se that we need to combat. It is the disease spreading that can result from open defecation that we worry about. E.g. If you had a nomadic population with ample space and little rainfall (= no risk of surface water pollution) then open defecation is really not a big deal and could be safely continued.
Greetings,
Elisabeth
I find it really sad to read the article that Kris linked us to:
Also related:
www.indiawaterportal.org/articles/toilet...ffer-under-odf-driveToilets need water, women suffer under ODF drive
I find it sad because I am wondering: who insisted that it had to be flush toilets if the village has a shortage of water?? Could it be that it was men deciding on the type of toilet because they don't need to carry the water? The article doesn't say what kind of flush toilet it is, probably pour flush twin pit pit latrine. If they use a SaTo pan then the flushing would only be a litre (if I remember correctly) per use. But even one litre adds up... so why not go for dry toilets in this case? How about urine-diverting dry toilets? (and please not the objection again that they cannot be used in India. I think David Crosweller with his GroSan toilets has proven otherwise, see in this thread: forum.susana.org/170-shared-toilets-comm...ngo-sanitation-first)
And I agree with what was said earlier in this thread: If we can help people get desirable, aspirational toilets, rather than dodgy, dark, smelly pit latrines then surely it will be a whole lot easier to move people from open defecation to using toilets. I am not saying that all pit latrines are dodgy, dark and smelly but many of them are. Added to that is the "time bomb" a few years down the track of who will empty the pits? Only the "Dalits"? See related very interested thread on the Dalit issue here:
forum.susana.org/71-behaviour-change-and...n-india-and-pakistan
and here:
forum.susana.org/71-behaviour-change-and...dia-and-caste-issues
About CLTS: I think we can agree on this conclusion: CLTS how it was conceived originally had no intention to use any type of external force or external shaming, but rather focus on creating a realisation and a feeling of disgust (see the publication I quoted from earlier on 12 June). It worked well in tight-nit rural Bangladeshi villages. But once government and "professional" facilitators got hold of it, it deviated from its original soft/peaceful/self-help approach. I think this must be very frustrating for those who still support and believe in the original CLTS idea. I still think it would have been useful to use a different term for the more government-driven approach (in India, the term "total sanitation campaign" was used for a while - now it's part of the Swachh Bharat mission - en.wikipedia.org/wiki/Swachh_Bharat_mission)
I also agree with points raised by Kris and Dani: it is not the open defecation per se that we need to combat. It is the disease spreading that can result from open defecation that we worry about. E.g. If you had a nomadic population with ample space and little rainfall (= no risk of surface water pollution) then open defecation is really not a big deal and could be safely continued.
Greetings,
Elisabeth
Dr. Elisabeth von Muench
Freelance consultant on environmental and climate projects
Located in Ulm, Germany
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Freelance consultant on environmental and climate projects
Located in Ulm, Germany
This email address is being protected from spambots. You need JavaScript enabled to view it.
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Hi Shobana,
Thanks for your thoughts. I should note that the title of the editorial is slightly "sensationalised" (as it is an online platform where the editors do take some creative license with them!); the www.sciencedirect.com/science/article/pi...361730638Xunderlying systematic review that the editorial is based on does not suggest that all sanitation marketing is bad per se, but that we "need to monitor for well-being impacts throughout sanitation marketing interventions and continuously improve them". I think that the most important thing in many cases is to be aware of how impacts on well-being are playing out over time, and adjust as necessary.
However, I do disagree with tactics, particularly shaming, which it can be fairly safely assumed will have negative impacts on well-being from the outset. In no way am I condoning urination on public city streets, but I think that using a water cannon as a deterrent is not the way to go about it (how far is it, morally, from spraying people with a water cannon to throwing rocks at them for openly defecating?). Spraying water on someone to teach them not to urinate somewhere is literally how some people train dogs. I am not an expert on behaviour change, nor a specialist on New Delhi, so I would not want to suggest what approaches should be used instead, especially without context - but there has to be a better way than this.
Thanks for your thoughts. I should note that the title of the editorial is slightly "sensationalised" (as it is an online platform where the editors do take some creative license with them!); the www.sciencedirect.com/science/article/pi...361730638Xunderlying systematic review that the editorial is based on does not suggest that all sanitation marketing is bad per se, but that we "need to monitor for well-being impacts throughout sanitation marketing interventions and continuously improve them". I think that the most important thing in many cases is to be aware of how impacts on well-being are playing out over time, and adjust as necessary.
However, I do disagree with tactics, particularly shaming, which it can be fairly safely assumed will have negative impacts on well-being from the outset. In no way am I condoning urination on public city streets, but I think that using a water cannon as a deterrent is not the way to go about it (how far is it, morally, from spraying people with a water cannon to throwing rocks at them for openly defecating?). Spraying water on someone to teach them not to urinate somewhere is literally how some people train dogs. I am not an expert on behaviour change, nor a specialist on New Delhi, so I would not want to suggest what approaches should be used instead, especially without context - but there has to be a better way than this.
Dani Barrington, PhD, BE (Hons), BSc
Lecturer in Global Health
The University of Western Australia
Lecturer in Global Health
The University of Western Australia
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Re: Toilet marketing campaigns in developing countries erode people’s dignity – this is not acceptable
Dear Dani,
I read the editorial and i believe the situation is quite different when it comes to urban sanitation.
It might be out of context but going purely by your title, I would slightly disagree. Open defecation is not only considered wrong from sanitation point of view but there is also some level of disgust and aversion when it comes to open urination ( mostly by men) in Indian cities.
This is mainly because those who defecate or urinate in pavements make them unusable for others and passersby are exposed to unwanted nudity. Here, shaming people is acceptable.
There were several toilet marketing campaigns shaming those who urinate in public. One team in Mumbai had water tankers patrolling the streets and drenched those who urinated in public with water.
Watch the video here:
What kind of market approaches should one resort to here?
Regards
I read the editorial and i believe the situation is quite different when it comes to urban sanitation.
It might be out of context but going purely by your title, I would slightly disagree. Open defecation is not only considered wrong from sanitation point of view but there is also some level of disgust and aversion when it comes to open urination ( mostly by men) in Indian cities.
This is mainly because those who defecate or urinate in pavements make them unusable for others and passersby are exposed to unwanted nudity. Here, shaming people is acceptable.
There were several toilet marketing campaigns shaming those who urinate in public. One team in Mumbai had water tankers patrolling the streets and drenched those who urinated in public with water.
Watch the video here:
What kind of market approaches should one resort to here?
Regards
Shobana Srinivasan
Programme Management Officer
UN Habitat/ GWOPA
Programme Management Officer
UN Habitat/ GWOPA
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Hi Titi,
While I was excited to read about your "bragging" approach and am pleased you found the work useful, I agree too. I am happy to have my work cited but don't want to appear to endorse particular organisations.
Thanks and cheers,
Susan
While I was excited to read about your "bragging" approach and am pleased you found the work useful, I agree too. I am happy to have my work cited but don't want to appear to endorse particular organisations.
Thanks and cheers,
Susan
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For a special issue on CLTS, kindly see the India WASH Forum Newsletter below
indiawashforum.com/wp-content/uploads/20...cy-Newsletter-36.pdf
indiawashforum.com/wp-content/uploads/20...cy-Newsletter-36.pdf
Depinder Kapur is Director Water Programme at Centre for Science and Environment. He has taight at Shiv Nadar University and has lead the Sanitation Capacity Building Platform(SCBP) of National Institute of Urban Affairs. His professional engagements have been with AKRSP(Program Officer Forestry), SPWD(Sr. Program Officer), CARE(Director NRM), Oxfam(Program & Advocacy Director), WaterAid India(Country Head) and WSSCC(National Coordinator) and as an independent consultant.
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Agreed, please remove our photos and quotes from your website.
Dani Barrington, PhD, BE (Hons), BSc
Lecturer in Global Health
The University of Western Australia
Lecturer in Global Health
The University of Western Australia
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Re: Toilet marketing campaigns in developing countries erode people’s dignity – this is not acceptable
Hi Titi (Raha Solutions),
I don't think it's right that you have used the profile pictures of Dani, Susan and Kris and quotes from their forum posts on your website without their prior consent. Like this it looks like they are endorsing your product or company. I am pretty sure they would not want to do that. Please take that down and ask for their consent first.
But thanks for letting us know about this.
Regards,
Elisabeth
I don't think it's right that you have used the profile pictures of Dani, Susan and Kris and quotes from their forum posts on your website without their prior consent. Like this it looks like they are endorsing your product or company. I am pretty sure they would not want to do that. Please take that down and ask for their consent first.
But thanks for letting us know about this.
Regards,
Elisabeth
Dr. Elisabeth von Muench
Freelance consultant on environmental and climate projects
Located in Ulm, Germany
This email address is being protected from spambots. You need JavaScript enabled to view it.
My Wikipedia user profile: en.wikipedia.org/wiki/User:EMsmile
LinkedIn: www.linkedin.com/in/elisabethvonmuench/
Freelance consultant on environmental and climate projects
Located in Ulm, Germany
This email address is being protected from spambots. You need JavaScript enabled to view it.
My Wikipedia user profile: en.wikipedia.org/wiki/User:EMsmile
LinkedIn: www.linkedin.com/in/elisabethvonmuench/
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We forgot to add that this discussion is so closely related to our project that we included your quotes in our website, see raha.solutions/about-raha/, thanks a lot
Bringing Clean Close Water & Toilets
www.raha.solutions
www.raha.solutions
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Our project model is based on this very fascinating discussion. As proposed by Kris, we, for instance, will give a toilet to a family or a school on condition that the community helps the family/school get the toilets. Typically, a “more urbanized compatriot” will nominate the family/school. In consultation with the family/school, the compatriot will mention their favourite corporation/organization. We give the toilet on condition that the corporation/organization publicly “brags” about being the family’s/school’s favourite in relation to the project.
The bragging spreads word about the project, and we get subsequent nominations for the project.
The nominator is expected to be a close relative/friend of the family/school – the nominator is expected to privately discuss with the school/family and jointly decide that they are willing to take our toilets (in such private discussions, coercion around it being "disgusting" or "undignified" to shit on the beach, if any, may not be prominent)
Getting organizations/corporations to ‘brag’ is easy. Family businesses, for instance, have connections with their local area going back generations. National and international chains, on the other hand, often have a strong social or community support ethos as part of their corporate policy, providing free or subsidised goods and services – and sometimes funding too – for local community initiatives. Businesses operate as part of communities and hold as much of a stake in supporting local community amenities and promoting civic pride as the locals themselves.
Back to the point, we market the toilets to the “more urbanized compatriots” and the organizations/companies – those who, in CLTS, would stigmatise the toilet-less.
In short, a family/school is toilet-less because you, “the more urbanized compatriots” and the corporations/organizations, have not nominated the family/school for a toilet. This takes care of ‘…psychosocial literature highlights that shame is a volatile and often harmful emotion, particularly in conditions of poverty. Shame’s negative psychological outcomes include: low self-esteem, anxiety, depression, anger and even suicide (Turner, 2000, 2009; Scheff, 1988, 2000)’. It also shifts effects of "conspicuous consumption" (approach to marketing) from the toilets-less (who get affected negatively by it) to their urbanized compatriots” and the corporations/organizations (who actually need it).
On the reasonable assumption that un-improved toilets (pits) may not be desirable to the beneficiaries, we are guided by a possibility that beneficiaries see little value in pits mainly because they know that their more urbanized compatriots use much better toilets – in this sense, the pit is not different from OD, its a bluff. We apply the kind of toilets in attached photo – even in Napal, Kris.
Dani, please share your survey/report (that shows that a fairly high standard of toilet was needed) – this will strengthen our marketing approach.
Unfortunately (because the last few percent are really the ones that count from the public health perspective), we don’t have a product for nomads. But we build toilets on road sides for children, disabled and the sick; those who cannot wait.
Reusable sanitary pads that we give to teenage girls (who get our toilets) are for purposes of managing our sun-drying toilets. We avoid the shame associated with selling reusable pads – the girls use the reusable pads, not because they are less fortunate, but because the toilets cannot accept disposable pads (pits may accept disposables).
I am struggling to understand the argument around atolls, please help, Dani. Are you saying that, because we don’t drink ocean water, it may be ‘technically’ ok to shit in/near it? I understand the ‘absolutes’ part of your argument.
We will follow you at WEDC, mostly because we would want to fully understand your argument (that favours us) that, from a health risk angle, open defecation would be better than …unimproved pits.
The bragging spreads word about the project, and we get subsequent nominations for the project.
The nominator is expected to be a close relative/friend of the family/school – the nominator is expected to privately discuss with the school/family and jointly decide that they are willing to take our toilets (in such private discussions, coercion around it being "disgusting" or "undignified" to shit on the beach, if any, may not be prominent)
Getting organizations/corporations to ‘brag’ is easy. Family businesses, for instance, have connections with their local area going back generations. National and international chains, on the other hand, often have a strong social or community support ethos as part of their corporate policy, providing free or subsidised goods and services – and sometimes funding too – for local community initiatives. Businesses operate as part of communities and hold as much of a stake in supporting local community amenities and promoting civic pride as the locals themselves.
Back to the point, we market the toilets to the “more urbanized compatriots” and the organizations/companies – those who, in CLTS, would stigmatise the toilet-less.
In short, a family/school is toilet-less because you, “the more urbanized compatriots” and the corporations/organizations, have not nominated the family/school for a toilet. This takes care of ‘…psychosocial literature highlights that shame is a volatile and often harmful emotion, particularly in conditions of poverty. Shame’s negative psychological outcomes include: low self-esteem, anxiety, depression, anger and even suicide (Turner, 2000, 2009; Scheff, 1988, 2000)’. It also shifts effects of "conspicuous consumption" (approach to marketing) from the toilets-less (who get affected negatively by it) to their urbanized compatriots” and the corporations/organizations (who actually need it).
On the reasonable assumption that un-improved toilets (pits) may not be desirable to the beneficiaries, we are guided by a possibility that beneficiaries see little value in pits mainly because they know that their more urbanized compatriots use much better toilets – in this sense, the pit is not different from OD, its a bluff. We apply the kind of toilets in attached photo – even in Napal, Kris.
Dani, please share your survey/report (that shows that a fairly high standard of toilet was needed) – this will strengthen our marketing approach.
Unfortunately (because the last few percent are really the ones that count from the public health perspective), we don’t have a product for nomads. But we build toilets on road sides for children, disabled and the sick; those who cannot wait.
Reusable sanitary pads that we give to teenage girls (who get our toilets) are for purposes of managing our sun-drying toilets. We avoid the shame associated with selling reusable pads – the girls use the reusable pads, not because they are less fortunate, but because the toilets cannot accept disposable pads (pits may accept disposables).
I am struggling to understand the argument around atolls, please help, Dani. Are you saying that, because we don’t drink ocean water, it may be ‘technically’ ok to shit in/near it? I understand the ‘absolutes’ part of your argument.
We will follow you at WEDC, mostly because we would want to fully understand your argument (that favours us) that, from a health risk angle, open defecation would be better than …unimproved pits.
Bringing Clean Close Water & Toilets
www.raha.solutions
www.raha.solutions
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Yes, I agree with Dani's points.
Also related:
Also related:
www.indiawaterportal.org/articles/toilet...ffer-under-odf-driveToilets need water, women suffer under ODF drive
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I am not sure it was Kris saying that (there is such a thing as harmless open defecation), but perhaps you are referring to one of my earlier responses?
I don't think that it is about "absolutes" - it is about considering risks. There will always be risks associated with open defecation, my point was that in some cases, the risk associated with installing unimproved (particularly) toilets can be higher/less acceptable than open defecation. And when we speak about risks we need to be considering them broadly - e.g. health risks (which is the one everyone considers), economic risks (is money wasted for no/limited/worse health/dignity/enviro impacts?), dignity risks, violence risks, and so on. I am of the opinion that most WASH happens within complex systems with emergent properties we can't necessarily predict, but we still have a duty of care to think through all of the likely outcomes (A good read on this topic by Susan Davies of Improve International here: www.devex.com/news/opinion-want-to-impro...res-here-s-how-92029 - also, if you're going to be at WEDC this year, come along to our side event on WASH "failures").
To illustrate my point, an example: I know that some research has been done where physical health indicators have gotten worse following the installation of pit toilets where people traditionally openly defecated in rivers. Yes, this needs to be weighed against non-physical health indicators, dignity, etc - as I said, there are no absolutes here. But arguably, from a health risk angle, open defecation would be better than such unimproved pits.
But going a step further, another example for consideration could be where pit latrines are installed to reduce OD (arguably to improve health outcomes, according to the implementing organisation's log frame at least), but health indicators stay the same - is such a program a "failure" because it didn't improve health, which was stated as a goal of the program? A "failure" because households spent (wasted?) money and didn't see the anticipated effect of better health? Or a "success" because in non-physical health arenas, e.g. dignity, it was measured as having improved outcomes?
I guess the basis of my argument is that everything is a trade-off, and it is not always up to "us" (sanitation community of practice) to decide which trade-offs users will/should accept. There will always be risks, and our role is to understand what they are, and perhaps facilitate directly involved stakeholders to decide which ones they are willing to take (without, for example, coercion around it being "disgusting" or "undignified" to shit on the beach).
I don't think that it is about "absolutes" - it is about considering risks. There will always be risks associated with open defecation, my point was that in some cases, the risk associated with installing unimproved (particularly) toilets can be higher/less acceptable than open defecation. And when we speak about risks we need to be considering them broadly - e.g. health risks (which is the one everyone considers), economic risks (is money wasted for no/limited/worse health/dignity/enviro impacts?), dignity risks, violence risks, and so on. I am of the opinion that most WASH happens within complex systems with emergent properties we can't necessarily predict, but we still have a duty of care to think through all of the likely outcomes (A good read on this topic by Susan Davies of Improve International here: www.devex.com/news/opinion-want-to-impro...res-here-s-how-92029 - also, if you're going to be at WEDC this year, come along to our side event on WASH "failures").
To illustrate my point, an example: I know that some research has been done where physical health indicators have gotten worse following the installation of pit toilets where people traditionally openly defecated in rivers. Yes, this needs to be weighed against non-physical health indicators, dignity, etc - as I said, there are no absolutes here. But arguably, from a health risk angle, open defecation would be better than such unimproved pits.
But going a step further, another example for consideration could be where pit latrines are installed to reduce OD (arguably to improve health outcomes, according to the implementing organisation's log frame at least), but health indicators stay the same - is such a program a "failure" because it didn't improve health, which was stated as a goal of the program? A "failure" because households spent (wasted?) money and didn't see the anticipated effect of better health? Or a "success" because in non-physical health arenas, e.g. dignity, it was measured as having improved outcomes?
I guess the basis of my argument is that everything is a trade-off, and it is not always up to "us" (sanitation community of practice) to decide which trade-offs users will/should accept. There will always be risks, and our role is to understand what they are, and perhaps facilitate directly involved stakeholders to decide which ones they are willing to take (without, for example, coercion around it being "disgusting" or "undignified" to shit on the beach).
Dani Barrington, PhD, BE (Hons), BSc
Lecturer in Global Health
The University of Western Australia
Lecturer in Global Health
The University of Western Australia
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