The Public Toilet Management Process - New Integrated Content on the SuSanA Platform available


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  • ainulfirdatun
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Re: The Public Toilet Management Process - New Integrated Content on the SuSanA Platform available

Dear all,

We uploaded a new collection in the SuSanA library with Advisory on Public and Community Toilet Management - SNUSP II.

This advisory can be useful as a guide to decision-making through the entire project cycle, for developing implementation strategies for planning, designing, construction, operation and maintenance and upgrading of PT / CT facilities and related infrastructure. The publication also presents good practices in Public and Community Toilet Management listed in annexes of the document. To download, please go to the following link:

In my opinion, the documents provided in the annexes are quiet comprehensive. Here is the list of the annexes:
- Gender (especially women)needs checklist for public / community toilets
- Good practices
- Public / Community toilets: User Feedback Format
- Public / Community toilets: Inventory format
- Public toilets location identification / siting
- Land requirements for public / community toilets
- Grouping public and community toilet projects
- Comparison of various types of contracts
- Essential components of Contracts
- Typical O&M service requirements
- Performance standards, time limits and penalties
- Cleanliness Protocol on Public and Community Toilets

I copied one of the good practices here:

Municipal Corporation of Greater Mumbai (MCGM) – Slum Sanitation Project

• Prior to Slum Sanitation Project (SSP), Municipal Corporation of Greater Mumbai (MCGM) provided sanitation improvement schemes for slum dwellers through a supply driven approach. Given the large failures in operation of toilet facilities, a demand driven approach was adopted where infrastructure was built in specific locations chosen by slum dwellers.
• The toilets were designed to house 16-20 seats, with separate access for men, women and children. Where space was limited, the facilities were built on two floors with a men’s section on the ground floor and a women/children’s section on the first floor. The second floor housed water tank and accommodated caretaker’s stay.
• 24 hour water and electricity supply were a must in these toilets, connections to municipal sewerage network or septage cleaning were organised.
• Multi-party MOUs were signed between MCGM, CBOs or small local business enterprises (SLBEs). CBOs/SLBEs provided O&M services, while MCGM undertook financing, managing and performance evaluation (parameters – cleanliness, access to facilities) of toilet facilities
over time.
• The total capital investment cost of toilet provision was borne by MCGM under World Bank loan for up to 60% of the costs and supported by up-front user capital contributions between Rs. 100 to 500.
• Cost recovery was through mandatory monthly pass payments of Rs. 30 per family or Rs. 1 per usage for visitors.

Ainul on behalf of the SuSanA Secretariat

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  • Elisabeth
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Re: The Public Toilet Management Process - New Integrated Content on the SuSanA Platform available

Dear Franziska,

That looks very impressive! I am really glad these materials have been integrated into the SuSanA website and into the library. Excellent stuff.

Some questions (also with the intention to get others interested in these materials):
- To what extent are they India specific or applicable to all sorts of countries?
- Have the materials been tested and used in practice? If yes, how many public toilets have been built or are being managed following the guidance of this toolbox?
- How is this collection of tools being received in India, and which of GIZ's partners are actively using it now? Does it require further dissemination activities or is it quite well known already?
- What kind of public toilet are we talking about? I am assuming perhaps more the shared community type rather than those public toilets that are e.g. at playgrounds or train stations?
- Is there a pro poor focus with these tools?


I wonder if there were any learnings from the Australian public toilet model; see in this thread where I just posted, too:
Dr. Elisabeth von Muench
Freelance consultant on environmental and climate projects
Located in Ulm, Germany
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  • secretariat
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  • SuSanA secretariat currently allocates 2 full time person equivalents of time from members of GIZ Sustainable Sanitation Team: Arne Panesar, Alexandra Dubois, Maren Heuvels, Teresa Häberlein, Daphne Manolakos and Bettina-Sophie Heinz.
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The Public Toilet Management Process - New Integrated Content on the SuSanA Platform available

Dear All,

I am happy to announce that we have integrated the Public Toilet Management (PTM) Process for our Community of Practise to utilise. The resources are jointly developed through a project of The Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH and the Ministry of Urban Development (MoUD) India in the context of the project “Support to the National Urban Sanitation Policy (SNUSP)”. The PTM process consists of 5 steps, each including multiple focal areas and a toolbox (which can be downloaded in the SuSanA library):

1. Demand and Supply Assessment
2. Planning and Strategies
3. Implementation
4. Monitoring
5. Sustainability

The steps are all linked, built on one another and should be followed sequentially. Gender aspects need to be an integral part of every process step to ensure the public toilets’ suitability and usability for women, as well as for children, the elderly and the disabled.

Link to Integrated Content:

(on behalf of SuSanA Secretariat)
Posted by a member of the SuSanA secretariat held by the GIZ Sector Program Water Policy – Innovations for Resilience
Located at Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH, Bonn, Germany
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The following user(s) like this post: Carol McCreary, JKMakowka

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