We think it is time for a SuSanA mobile social group. Will it be Whatsapp, Telegram, Slack or other?... Whats your say?

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  • Elisabeth
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Re: We think it is time for a SuSanA mobile social group. Will it be Whatsapp, Telegram, Slack or other?... Whats your say?

Hi Kris and Paresh,
I agree with the advantages you have mentioned for Telegram over Whatsapp. However, I see further advantages with Slack in the fact that the search functions are better, and threaded replies can be used. Kris: was there a particular reason why you dismissed Slack?

The overall purpose of having an online chat channel (in parallel to the forum) would be - as Chaiwe pointed out in her starting post - "As one way to increase and improve engagement for users". To spell that out a bit more, I foresee its purposes as this:

It could be used
  1. ... for "social" messages; messages that are not meant to be preserved forever.
  2. ... to draw some attention to new forum posts that are particularly important and are in danger of being overlooked. 
  3. ... for informal, quick questions or announcements.
  4. ...by novices who feel they are not qualified enough yet to make a "proper" forum post, and who want to test the waters first.
Are there other purposes that I haven't thought of yet?

I don't think it's a problem to install another App. We all have so many apps on our phone, what's one more app... You could decide if you wanted push notifications from the App or if you just wanted e-mail notifications.

Thanks for the inputs so far, please keep them coming. We're still in the brainstorming phase.

Regards,
Elisabeth
Dr. Elisabeth von Muench
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  • sampark
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  • Reaching out in grassrouts.Premananda Biswal, Executive Director, SAMPARK TRUST, Bhubaneswar, Odisha would introduce myself, before you as a grass root level Rural & Health development associate for a period spanning over 26 years contributed in the field
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Re: We think it is time for a SuSanA mobile social group. Will it be Whatsapp, Telegram, Slack or other?... Whats your say?

Hi,
    It will great, if it would be possible for all to be in Social Group for quick response & update. 

Regards,
Premananda Biswal.
Executive Director.
SAMPARK TRUST
B-30, BDA Duplex
Bhubaneswar
Odisha, INDIA
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  • shobana
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Re: We think it is time for a SuSanA mobile social group. Will it be Whatsapp, Telegram, Slack or other?... Whats your say?

Dear All, 

 An official group at this point might be difficult giving the GDPR regulation. Informal groups are always welcome provided that some one take lead in managing it to prevent spam. An official telegram, zoom or Slack account does not unfortumately conform to the security regulations for the Secretariat to manage such a group. 

We are not allowed to share any information that members have provided during registration process.

Best regards,
Shobana 
Shobana Srinivasan
Programme Management Officer
UN Habitat

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  • Chaiwe
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Re: We think it is time for a SuSanA mobile social group. Will it be Whatsapp, Telegram, Slack or other?... Whats your say?

Dear Shobana,

Can you elaborate more about the GDPR Regulation for the sake of forum users that might not have an idea what that is?

Would a forum moderator such as myself and Paresh managing such a group still fall under the Secretariat umbrella? I would rather suggest that perhaps Secretariat start a post about the GDPR highlighting some key issues that users should be aware of.

Regards,
Chaiwe
SuSanA Forum Moderator
Skat Foundation (With financial support by GIZ from June 2021 to June 2023)

Chaiwe Mushauko-Sanderse BSc. NRM, MPH
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  • Hadia
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Re: We think it is time for a SuSanA mobile social group. Will it be Whatsapp, Telegram, Slack or other?... Whats your say?

Dear Elizabeth 
That would be brilliant, I wonder if the choice would be whatsapp as many I know use that.
I even use it in my official address, because humanitarians travel in and out so frequently that Whatsapp allows   us to stay in touch 
thanks for the offer.
Hadia Nusrat (MPH)
Senior Gender Advisor to Humanitarian Country Team, South Sudan
Deployed with HC office, Hosted by UNFPA Juba Office
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SS Cell: (0) 924939332
Skype: Hnusrat
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  • nityajacob
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Re: We think it is time for a SuSanA mobile social group. Will it be Whatsapp, Telegram, Slack or other?... Whats your say?

Hi,
This is a brilliant post, thanks.
If there is a unified way to post to WhatsApp and Telegram, I would pick that. If not, WhatsApp, since that seems to be the most popular. And a link or feed into the SuSanA Forums.
Nitya
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  • JKMakowka
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Re: We think it is time for a SuSanA mobile social group. Will it be Whatsapp, Telegram, Slack or other?... Whats your say?

nityajacob wrote: If there is a unified way to post to WhatsApp and Telegram


No such thing exists as Facebook (=WhatsApp) blocks all external access unless you pay for the expensive business API access. Telegram is much more open in that regard.

In general I would strongly advise against WhatsApp as it requires sharing the phone numbers which is a serious privacy concern.
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  • SeanFurey
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Re: We think it is time for a SuSanA mobile social group. Will it be Whatsapp, Telegram, Slack or other?... Whats your say?

AMCOW set up WhatsApp groups for Africa Water Week at the end of last year. The advantage was that the secretariat (Maimouna Tall and colleagues) were able to respond quickly to delegate queries. The group still exists, but I agree with Julius that it is a privacy nightmare because the group's 224 members can see my mobile number and I and I can see theirs. There have also been a few spam attacks that the AMCOW Secretariat has had to clean up so anyone wanting to post a link or advertise something has to go through them first. So these security/privacy risks have somewhat undermined the advantages of having a chat group. I'm still in the AMCOW group because I'm observing how it works to help us with conversations like this.
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  • trudischifter
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Re: We think it is time for a SuSanA mobile social group. Will it be Whatsapp, Telegram, Slack or other?... Whats your say?

I founded and have been running the largest open access platform for water professionals for over 10 years (TheWaterNetwork.com) and spent a lot of time reviewing how to best organize communications to meet this need. We have more than 117,000 members and reach 500K water pros a month. We have an open access, open core platform. The most important thing is to have a platform that provides knowledge sharing (answering questions, access to experts, finding information ala content management) AND communications. I strongly advise against using WhatsApp, Telegram and SLack because of privacy issues, ownership, and if you want to manage that cost because the free versions are not scalable. No one mentioned video, but that is critical today, ala an embedded Zoom or Jitsi. We can set up a private space for SuSana in a few minutes. Our new native mobile app will be available 3Q this year. Happy to discuss with whoever is the appropriate contact. 
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  • sampark
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Re: We think it is time for a SuSanA mobile social group. Will it be Whatsapp, Telegram, Slack or other?... Whats your say?

I think, it would be better to be on Telegram to accommodate huge number of members of the group. It should be started, as soon as possible to have minutes to minute update about all information, queries, issues, innovations, announcements, RPFs 0r EoIs, any other interviews...etc

I strongly believe on that.


Regards,
Premananda Biswal.
Executive Director.
SAMPARK TRUST
B-30, BDA Duplex
Bhubaneswar
Odisha, INDIA
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  • paresh
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Re: We think it is time for a SuSanA mobile social group. Will it be Whatsapp, Telegram, Slack or other?... Whats your say?

Thanks Sean and Trudi for rightly pointing out the privacy concerns. In my limited experience of being member of a couple of such WA groups, I have found people posting only relevant information. Have also benefitted from direct access to peers. It may off course not be the same for all. It can be intimidating for young professionals and early career researchers to share virtual space with very experienced and stars of the sector. But it also offers opportunities for faster communication and engagements as premananda also pointed out.

We could begin with creating such groups and inviting people to voluntarily join from links shared on the forum. Both silent and loud groups could be created with only admins posting in the silent ones.. Depending on their preferences and availability of time, members  can  choose to join either of the groups.
 
Does this sound feasible?

Regards
paresh
Paresh Chhajed-Picha
Researcher at Indian Institute of Technology - Bombay, India
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  • PDIKIGOMA
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Re: We think it is time for a SuSanA mobile social group. Will it be Whatsapp, Telegram, Slack or other?... Whats your say?

Let's do it ASAP....for sharing important issues in the context of water and sanitation.

Regards.

Alpha. Kigoma. Tanzania.
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