Hi there,

As a follow on to the survey and to share the findings more widely, the attached poster was presented at the Emergency Environmental Health Forum in Berlin. It shows how SuSanA intend to use the results to tailor its services for users, and in this case, emergency sanitation practitioners.

At the forum I had some discussions with key members of the Global WASH cluster as to how SuSanA and the GWC can better support each other with sharing of documents and exchange of information. Along with the WG8 meeting we gained some insights as to how SuSanA can better serve the needs of the emergency sanitation community.

Regards
Esther

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Note by moderator: This thread is now locked and does not accept further replies. The discussion continues here in this follow-on thread:
forum.susana.org/10-announcements-regard...he-results-in-future

Some interesting results.

One thing that was pointed out is the higher participation of "policy" interested persons Vs. "design" practitioners in online forums. My guess is that this is more a reflection of the current state of the SuSanA forum rather than a general insight. I also guess that a few years back this would have been the other way around.
Not a bad thing or anything like that... just an interesting confirmation of a trend I noticed a while ago.

The SuSanA market survey (continued until October) was carried out by a consortium made up of CAWST and Seecon following competitive bidding. The work consisted of the following components:

1. A Knowledge Management (KM) needs user survey which was sent to the following mailing lists:
a. SuSanA, CAWST, and Seecon (about 25,000 unique emails),
b. 27 WaterAid Ghana staff
c. RSWN (approximately 3500 emails),
d. Newsletters for USAID (Sanitation Updates), WSSCC and GWP,
e. IISD WATER listserv,
f. LinkedIn lists for WSSCC and GWP,
g. Unicef country offices

2. Interviews of the following:
a. 30 professionals from within SuSanA partner organizations to better understand their KM needs and interest in SuSanA (chosen based on relative level of interest–both high and low)
b. 9 interviews from SuSanA core members and staff of the Secretariat to inform a SWOT analysis of SuSanA,
c. 8 key informants associated with the MENA and India regional chapters to assess regional potential

3. The above two activities (1&2) resulted in the following:
a. Market Study Report,
b. 10 identified “Personas” to support the development of communication strategy recommendationsc. and an analysis of SuSanA’s regional outreach/targeting

4. SWOT analysis of SuSanA’s main attributes

5. Comparison of over 120 WASH KM and networking organizations

6. The two above activities (4&5) resulted in a relative ranking to highlight the average, lead, and SuSanA’s market values in key KM products and services

7. Mapping of 50 organisations that specialise in knowledge management surrounding SDG6 and those for other associated SDGs

8. Consultation and verification of tentative results with SuSanA Core Group representatives and development of elements for the communication strategy during a series of meetings in Stockholm.

9. Recommendations for the Communications Strategy

10. Performance Measurement System including KPIs (Logical Model, Performance Measurement & guidance for adaptation)

The member survey attracted about 1300 responses (15% response rate of the 8500 members that received emails) and the non-members survey about 1400 responses (7% response rate). Most responses were in English and carried out online (the survey was offered in French and Spanish and also offline). Of the 2700 responses, 77% completed the survey while 23% were left incomplete.

The work is continuing in the form of a SuSanA Strategy and Communications Plan both of which are being written.

Attached you will find the results of the online User Survey and descriptions of the SuSanA "personas" - the different sorts of professionals that are members that make use of SuSanA in their daily work. We would like to further develop these as a method to better understand the needs of the different members and users. And this may then allow for a crowd-sourced method of creating more detailed user profiles which in turn could lead to even more effective targeting and fulfilling of user needs.

Best wishes

Here is the presentation that I gave at the recent SuSanA meeting in Stockholm on 26 August 2017 about “SuSanA Knowledge Management Grant”.

This link here should take you to the right time in the video:
Video at the right time

Or go here and fast forward to 1:3:13:


The powerpoint presentation is available here:
www.susana.org/en/events/susana-meetings...na-meeting-stockholm
Or direct link here:
www.susana.org/files/simon-SuSanA-KM-Gra...ion_26August2017.pdf

Learn about and share much more in sanitation and hygiene through SuSanA!

Here is some additional background information about the survey and why you should take it (if you haven't done so already).

To date, we have received 2600 survey responses which is great. About half came from SuSanA members, the other half from non-members. We have 8500 SuSanA members, so that's a response rate of 15% so far for SuSanA members - thank you! The survey has been advertised via other networks as well (e.g. WSSCC, IRC) and we estimate that it might have reached 50,000 people.

Therefore, we are hoping for more responses to come in still. Perhaps it helps if I provide a bit more background information on the survey (this is from my own understanding; I am not too deeply involved in this as is managed by others in the team, mainly Arno):

What is happening with the survey responses?

Our consultants, CAWST and seecon, are using the survey response data in their analysis. As a reminder, they won the bid for the tender (which was posted here ) to produce "A Stakeholder Market Study – consisting of a baseline market assessment, a communications strategy for SuSanA and a template for measuring the impact of SuSanA on the targeted market".

What are the objectives of the survey?

The survey will help to develop a description/map of knowledge management within the sanitation sector. It will support a baseline market assessment for knowledge management and networking within the sanitation sector.

Objectives of this assessment include e.g. the following:
- To determine knowledge management (KM) practices, needs and interests of potential and existing members/users
- To understand better the strengths and weaknesses of SuSanA (from the perspective of members/users) (SWOT)
- To assess where regional chapters may achieve the greatest impact based on needs expressed by members/users
- To support the development of targeted communications strategies for existing and potential member/users

Respondents to the survey will prioritize for example which of the features of an online WASH information database is most important.

Please feel free to ask any questions you have about the survey here. Also if you have already taken the survey and have questions or comments please don't hesitate to put them into this thread here. We are always happy to hear from you!

The survey will most likely be open until end of October, even though CAWST and seecon are already using the responses received so far for their analyses. So the sooner you get your survey response in, the better for the analysis! Thanks.

Regards,
Elisabeth

A reminder:

Link to the survey for SuSanA members:
s-c89f99-i.sgizmoca.com/s3/i-rj34goCmlqOat9rbLg-1440/

Non-member survey
ca.surveygizmo.com/s3/50003599/Sanitation-Survey

Make yourself heard and fill in the survey.

Dear Esteemed Forum Users,

The Sustainable Sanitation Alliance (www.susana.org) invites you to be a change-maker in the sanitation sector.

SEI/SuSanA is currently implementing a knowledge management and information sharing project funded by the Bill and Melinda Gates Foundation.

The overall objective of this project is to improve the effectiveness of the SuSanA platform as a knowledge management resource that promotes increased collaboration and information-sharing within the WASH sector and to support the long-term sustainability of the platform. It is also a call to help create a global communications strategy for both SuSanA and the sector as a whole in order to help catalyse knowledge management globally and locally in order to help meet the SDG 6 challenge.

10 minutes of your time and expertise will help us improve the sanitation sector’s ability to deliver on the goal of “water and sanitation for all.” We want to know more about your needs for access to information, and your ideas about how to improve collaboration and information exchange.

For SuSanA members the survey can be found at:
s-c89f99-i.sgizmoca.com/s3/i-rj34goCmlqOat9rbLg-1440/

while for non-members survey is at:
ca.surveygizmo.com/s3/50003599/Sanitation-Survey

The details of the knowledge management project funded by the Gates Foundation can be found in the link below: www.susana.org/en/resources/projects/details/127.

Your opinions really matter and we look forward to getting your valuable contribution.

Hi Sector Colleagues,

I wish to take this opportunity to introduce myself to you, the great change-makers. My name is Simon Okoth, and I am currently the Senior Project Manager, the SuSanA Phase III knowledge management project funded by the Gates Foundation. I am based at Stockholm Environment Institute (SEI), Africa Centre - Nairobi, Kenya from where I am leading a consortium of Sanitation and Hygiene programme implementation partners working in the Greater South with the aim of the promoting innovation and best practices in sanitation policy, programming, implementation and up-scaling by linking on-the-ground experience with an engaged community of practitioners, policy-makers, researchers and academics. See: www.susana.org/en/resources/projects/details/127.

Prior to joining the SEI, I worked with Water Sector Trust Fund (WSTF) managing Urban Programme where I essentially led a team of WASH experts in the developing and implementation of pro-poor WASH programmes and projects.

I am an Engineer with a long and exclusive career in the WASH spanning across development, technology, management, institutional development and partnership building for sustainable WASH programming.

I am looking forward to contributing constructively towards the attainment of "sanitation and water for all".

The video from Doreen's presentation about this grant* is now available here at 48 minutes into the video recording from the SuSanA meeting:



If you click on the link you will see Doreen's presentation followed by Esther Shaylor, followed by Alison Parker (Cranfield Uni collaboration) and a remark by Arne Panesar (GIZ).

The camera work at this event really was superb so if you have a few minutes to spare, I invite you to take a look, and enjoy seeing and hearing your fellow SuSanA members present!

Thanks to the SuSanA secretariat and whoever was involved in doing these videos for doing such a great job! All the presentations and recordings are available here:
www.susana.org/en/events/susana-meetings...sana-meeting-chennai

Regards,
Elisabeth

* Grant: “Supporting SuSanA and the broader Water, Sanitation and Hygiene (WASH) Community of Practice through an online platform”, see on Page 1 of this thread for more details.

Here is the direct link to download the Call for Tenders.

tinyurl.com/zgqv4bd

Colleagues
Here attached is an open and global Invitation to Tender from SEI on behalf of SuSanA to produce a Stakeholder Market Survey consisting of a baseline market assessment, a communications strategy for SuSana and a template for measuring the impact of SuSanA on the targeted market. All this to benefit SuSanA and improve its reach, its content as a KM platform and its impact on stakeholder's work. Tenders are due April 3. Any questions you may have can be posed by email until March 22 (see the attachment for the email address.

Please feel free to circulate the attached PDF within your immediate or extended networks.
Here is a direct link to download the call for tenders.
tinyurl.com/zgqv4bd

Best wishes

Dear Colleagues,

Please find attached the presentation about the grant made at the 23rd SuSanA Meeting at IIT Madras in Chennai, India. This was a very well attended SuSanA meeting with over 150 participants.

Overall the presentation recieved positive response. Main discussions centred around how best SuSanA can increase participation in the south and how SuSanA partners and members can contribute to the outcomes of the grant.
We also discussed on ways to ensure that the francophone countries have access to SuSanA.

All the presentations and the livestream recording will be uploaded in the SuSanA website soon! I will make a post once all the documents are available.

Many thanks and best regards

Doreen