Forum upgrade successful!! What do you think?

  • muench
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Re: Forum upgrade successful!! What do you think?

Dear Carol,

Thanks for your post. And yes, we will keep this thread open for another couple of weeks or more. We are always keen to hear feedback from our users and always ready to answer any questions. Your idea of a poll or survey is a good one (e.g. regarding different types of fonts; or regarding whether "quick reply" is helpful for people or not), we'll have a think about that.

Meanwhile, any comments put into this thread will be useful for us to make tweaks and improvements!

About your questions:

Where do I click to see list of all my posts or all the posts of another Forum user?

You need to click on your user profile or the user profile of the other user. Just click on the underlined name which is above the user's photo. Then scrol down a little to the area where it says "recent posts". This shows you the threads that the user has posted in (it is not as convenient as it was in the old Kunena where you could see directly the person's posts; now you see the threads that the person has posted in)


Green triangle could maybe integrate word "More", Strange to have to look two places!

I agree. I think I will try to convince Steffen to do away with that green triangle and have the info on number of posts, likes etc. permanently displayed. If other users were to post here to say that they would also prefer that, then it would be helpful...


Also has the way that I change my profile changed?

Yes, it has changed a little bit, but to the better, I thought? Have you seen the bar at the very top where it says "my profile", and then "edit profile"? The second option is to click on your little picture in a circle towards the top right, on the same line as "post a new topic".


Did this clarify everything? If not, please ask again. If you have suggestions for making it easier/clearer, please don't hesitate to put them forward. Anything that doesn't require drastic changes deep down in the code of Kunena could be done if it improves the user experience.

Regards,
Elisabeth

Dr. Elisabeth von Muench
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  • Marijn Zandee
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Re: Forum upgrade successful!! What do you think?

I fully support the removal of the "green triangle". I get the idea of a "clean" look, but those 3 lines are highly informative and don't add any real clutter.

I would also get rid of the Quick reply, and just link to the full editor.

Regards

Marijn

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  • goeco
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Re: Forum upgrade successful!! What do you think?

I Agree with Marijn on both points. The trend to hide relevant information behind meaningless icons is not a good one. There is nothing "quicker" about quick reply, just limitations the user is not aware of when they click. Then no choice to change to "reply". Gotta go. "Reply" should not be under "Action", but available directly instead of "quick reply"
cheers
Dean

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  • Carol McCreary
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Re: Forum upgrade successful!! What do you think?

Thank you, Elisabeth,

Your how to feedback is very helpful. I'll keep at it and see if I think these things are sufficiently intuitive for a range of Forum Users. Many of the people replying here are seasoned users. The upgrade has to work for everybody.

Okay here's one thing I do NOT like. I' don't know, however, if it's the Forum architecture, the Forum's automatic email alerts or a personal setting I have chosen. Here's the issue:

1. I received an email with your post. The subject line of the email is (SuSanA Forum] Forum upgrade successful!! What do you think? (Announcements regarding SuSanA) and the name A new reply has been posted on the SuSanA Forum.

2, I wanted to acknowledge your post so I clicked on the link in the email. Sometimes I have 15 seconds to give a thumbs up; sometimes I have something quick to say.

3. The problem? The link took me to the thread. Okay, I see the sense in that: this is an open discussion. But I wanted to give a thumbs up and reply to your post specifically. I had to search for it and that took several clicks.

4. Secondary problem: After choosing quick reply, I had to go to the Editor to put in bullets. But the bullets didn't work. Rather than remove the html, I just deleted and started over.

How can I be more efficient landing on the post I want? Is it me, or the auto email, or the Forum architecture? And is something amiss with the bullets feature?

Thanks,
Carol

Carol McCreary
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Toilet availability is a human right and well-designed sanitation systems restore health to our cities, our waters and our soils.
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  • muench
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Re: Forum upgrade successful!! What do you think?

Good news: Based on popular demand, we have changed the way the user details are shown: now the number of posts, likes received, karma points received, website link and location are again visible below the person's profile picture! The green triangle which was used to show or hide this information is gone. Very good.

Finding profile information of another user

Question to Carol and others: what else could be done to make it more obvious that the profile photo as well as the underlined user name are clickable, and that the click takes you to that person's user profile? We are scratching our heads how to make it more obvious. Already the mouse pointer changes when you hover over that. I had the idea to put the user name into a grey box but it would mean one more grey box. Any ideas? How do other Forums do it better than we do it?


Quick reply versus reply under the action button

Dean and Marijn; I hear you about the issue on quick reply versus reply. Is anyone in favor of keeping it? If not, then I guess we better abandon the quick reply. But could we hear from another 3 or more users about this issue so we get a clearer picture?


Carol: thanks so much for your detailed feedback, please continue to report on these things! My answers:

URL inside of the e-mail notification

When you get an e-mail notification of a new post in a thread that you have subscribed to then indeed, the URL doesn't always take you to exactly the right post but might take you to the start of the thread. This seems to be the case for any thread that is longer than one page, i.e. more than 11 replies. It seems to be a bug in the system. In that case, please just go to the last post in that thread and there you'll find the post. I hope the Kunena guys will fix it.


Problems with bullet point lists in the editor

This is a bug with the new Kunena version: setting up bullet point lists doesn't work properly. We hope that the Kunena guys will fix that soon. They are also working on a "what you see is what you get" (WYSIWYG) editor which would also solve this problem. It is supposed to come out in the next few months.

Regards,
Elisabeth

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  • CWendland
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Re: Forum upgrade successful!! What do you think?

Hi Elisabeth,

I like the new layout very much.
I tried it also on my mobile, looks fine, however on the susana.org site I find the green color of the titles too light to properly read it.

On the forum site, the link "login to reply" was not working for me,

best regards,
Claudia

WECF - Water and Sanitation Specialist
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  • muench
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Re: Forum upgrade successful!! What do you think?

Dear Claudia,

Thanks for your feedback!
You're right, the "login to reply" below a post was misleading because it looked like it was clickable but it was not. We have now changed that to make it clearer that it is only a hint: You need to login before you can reply. The login button is at the top middle right. - Is that better?

And I agree with you that the green that is used for hyperlinks on the SuSanA website is too pale. It's been an ongoing discussion behind the scenes for quite a while... It's the "SuSanA green" but it really is not great for hyperlinks. The User Experience study also pointed that out.
So we're working on a SuSanA website revamping (first we did the Forum, now the SuSanA website), and hope to have results visible for everyone by beginning of July. The fonts and colours will be better after that!

All the best,
Elisabeth

Dr. Elisabeth von Muench
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(see: www.susana.org/en/resources/projects/details/127 )
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  • JKMakowka
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Re: Forum upgrade successful!! What do you think?

Regarding quick reply: while it is not really that much needed, it is a bit nicer to use than the old editor. But I guess once you upgrade to the WYSIWYG editor, it can be removed.

Krischan Makowka
Microbiologist & emergency WASH specialist
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