Help

Registration and login

How to register for SuSanA and the SuSanA forum?
1.    Click on „Register“ in the „menu“
2.    Fill out the form
3.    Click „Submit“

I have logged in on the SuSanA website but why am I still unable to post on the discussion forum?
Even though the registration process is the same to access the SuSanA website and the discussion forum, they are two independent platforms. Therefore one has to login separately in the discussion form (and not on the website) to make postings.

 

Profile:

How to change your profile?
1.    Login
2.    Click on “Profile”
3.    Click on “edit” which is on the green bar at the right side (careful: it is not so easy to see, as it is a small box with white text on a green box)
4.    Click on “Profile information” to change your personal information
5.    Click on “save” to finish the process

How can I set up a “profile picture” for my profile?
1. Login
2. Click on “Profile”
3. Click on “edit” which is on the green bar at the right side (careful: it is not so easy to see, as it is a small box with white text on a green box)
4. Click on “Avatar image” and upload your own picture or select from the default gallery
5. Click on “save” to finish the process
Your picture appears with each of your postings and can be seen by everybody except for people who haven’t logged in into the discussion forum.

How to change the password?
1.    Go to http://www.susana.org/your-details
2.    Login
3.    Enter your new password
4.    Click on “Change” to save your changes

Can people see my personal information and how much personal information should I reveal?
Privacy is very important. Therefore your profile is only visible for SuSanA members who have logged in. By default only your name and your email address is visible. It is up to you if you want to display more information than this by editing your profile settings, for example your location, website, birthdate or your social networks contacts (facebook, twitter, skype, etc.).

How can I set up a “signature” for my postings?
1. Login
2. Click on “Profile”
3. Click on “edit” which is on the green bar at the right side (careful: it is not so easy to see, as it is a small box with white text on a green box)
4. Click on “Profile information” and scroll down to set up your signature
5. Click on “save” to finish the process
Your signature appears under each of your postings and can be seen by everybody.

 

Forum

How to start a new topic?
1.    Login
2.    Click on  “New topic”
3.    Choose a category where your topic fits best
4.    Enter a meaningful subject and a text
5.    Additionally you can upload an attachment like a document
6.    Click on “Submit” to publish your topic

How to reply to a topic?
1.    Login
2.    Select a topic
3.    Click on  “reply”
4.    Enter your text
5.    Click on “Submit” to publish your reply

How can I edit my posting?
If you want to correct one of your own postings (e.g. correcting a typing mistake or a wrong link), you can still do so after your posting has been made by clicking on the purple edit button at the bottom right (only visible after you have logged in).

I don’t know under which category my topic fits – what should I do?
If you have no idea where your posting can fit best, you can just take the Category “SuSanA – Miscellaneous” or “Sanitation Systems – Miscellaneous”. Your posting will be moved by the admin team to the right place. In any case, it will then show up at the top under “Recent Topics” so you don’t need to worry that people will not see it.

How can I add/upload images to my posting?
There are two ways for adding images to your post which are described in this tutorial.

Can I obtain e-mail alerts for new posts?
When you are logged in you will find the subscribe button for every topic. Secondly when you write a post you will find a subscribe box which is ticked by default, so that you will automatically receive the replies to your topic. You can of course untick the box if you do not want to be informed via e-mail alerts.
1.    Login
2.    Select a topic
3.    Click on “Subscribe”
You will receive an email notification once a new post is submitted in a topic you have subscribed to.

Can I subscribe to ALL forum posts?
Yes, you can! Just read through the information on the subscribe-page.

Why do I have to login to make a posting and do I have to be a SuSanA member to login?
All postings in the SuSanA Forum can be read by everyone but to make a posting you have to login first. The login process is a security barrier to keep spam or company advertisements away from the forum.You can obtain a login by becoming a SuSanA member (free of charge) - the SuSanA website member system is linked with this forum. This means that you can use the login for the SuSanA website and the SuSanA forum. User names are assigned only once which means only you can post under this user name.

Would a Google search possibly bring up my posting?
All postings are searchable by search engines like Google, Yahoo or Bing which means yes, your posting can be found on Google. It may however take several days until your posting has been “caught” by these search engines. The more people use this forum, the faster Google will catch the forum posts.

Is someone moderating the discussion and what does this person do?
Currently the SuSanA secretariat is moderating the SuSanA Forum which means we may move a posting to the right category, delete double posts or any postings which violate the rules (see the rules section). The content of the postings will neither be judged nor changed. If you would like to volunteer to moderate a certain category of the discussion forum please feel free to contact the SuSanA secretariat at info@susana.org or susana@giz.de.

I received a “session time out” message – what does that mean and why is there a time limit ?
You can be logged in for a maximum of 5 hours. Once you click on the page (submitting a post or save something) the 5 hours countdown restarts again. After 5 hours, you will see the message “session time out” and you will have to login again. We have done this because we think it is safer this way so that other people cannot post under your name in case you have left your computer while being logged in. If you are of the opinion that the time limit should be longer or shorter, please discuss it with us by making a posting about on this topic in the forum. It is generally advised to copy your posting text by right click in case you are not sure if you have succeeded the 5 hour time limit.

Having problems with premature session Time Outs?
A possible source of the problem could be your internet browser settings. For Firefox users when you log-in to the forum you will be asked with a pop-up "Would you like to remember the password for "username" on susana.org" if you click "Remember password" your browser will keep you logged in for the entire session (5 hours of inactivity allowed). For Internet Explorer users when you log-in to the forum you will be asked with a pop-up "Do you want Internet Explorer to remember the password for susana.org?" if you click "Yes" your browser will keep you logged in for the entire session (5 hours of inactivity allowed). Two more things to consider are 1.) if you have deactivated your cookies, then it could happen that your browser allows your session to time out prematurely and 2.) depending on the security settings of your browser, when you close your browser you may also be automatically logged out.

If your question is not answered contact us at info@susana.org or susana@giz.de.

 

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