Troubleshooting the e-mail notification (subscription) in threads that you have posted in - problem solved
(1 viewing) (1) Guest
  • Page:
  • 1

TOPIC: Troubleshooting the e-mail notification (subscription) in threads that you have posted in - problem solved

Troubleshooting the e-mail notification (subscription) in threads that you have posted in - problem solved 22 Apr 2014 13:42 #8290

  • secretariat
  • CONTACT
  • Moderator
  • SuSanA secretariat currently allocates 2 full time person equivalents of time from members of GIZ Sustainable Sanitation Team: Arne Panesar,Trevor Surridge, Rahul Ingle, and the time equivalent of one intern: Sebastian Klos and Friederike Guettner
  • Posts: 396
  • Likes received: 136
  • Karma: 9
Dear Forum Users,

We have been informed that a few forum users are having a problem receiving email notifications from threads that they are subscribed to (for example threads that they have started themselves). Unfortunately, at this moment, we aren’t able to pinpoint exactly why some users aren’t receiving certain forum notifications. Our technical team is trying to get to the bottom of it, but due to the limitations of server structures and software applications it’s proving to be quite difficult.

If you are having this problem, we could use your help to identify the root of the problem – we would appreciate it if you could reply to this post with a link to the thread(s) you are “subscribed” to but don’t receive email notifications for.

(the first thing to check is if the e-mail notifications have perhaps landed in your spam folder)

Thank you for your patience and assistance!

Here you can see how the subscribe option is supposed to work (we are talking about Option 3 here):
forum.susana.org/forum/subscribe

How do you know that you are one of the cases where it is not working properly?

If you have made a post in a thread then you should by default receive all replies that are posted in the same thread after your post (you can untick this default subscribe option easily by clicking on "unsubscribe" at the bottom of the post; note that you can only see the subscribe/unsubscribe buttons at the end of a thread if you are logged in).

Therefore, if you are not getting such e-mail notifications from posts in "your" threads, despite not having changed the default setting, and despite having checked your junk mail folder, then you are one of the people that we would like to hear from! Thanks.

(Posted by Roslyn)
Posted by a member of the SuSanA secretariat held by the GIZ Sustainable sanitation sector program
Located at Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH, Eschborn, Germany
Follow us on facebook: www.facebook.com/susana.org and twitter: twitter.com/susana_org
Last Edit: 22 Apr 2014 14:26 by muench.

Re: Please help us with troubleshooting the e-mail notification (subscription) in threads that you have posted in 28 Apr 2014 17:41 #8356

  • canaday
  • CONTACT
  • A biologist working toward sustainability
  • Posts: 124
  • Likes received: 45
  • Karma: 13
Featured User
May 2014
Hi,

I frequently do not receive announcements that someone has added to a thread that I am contributing to ... although sometimes I do get these announcements. One big example is in the thread discussing the BlueDiversion Toilet (forum.susana.org/forum/categories/106-us...oilet-in-urban-slums), where I had not seen for over a month that Tove had responded, thus my response was also late. These automated announcement messages are quite sporadic.

A recent message from Elisabeth to members of Wg4 ("Invitation to webinar 7") went into my Gmail "Promotions" folder instead the "Primary" folder. I moved it into the Primary folder, so in the future this should not happen. I looked in the Spam folder recently and found nothing from SuSanA.

Good luck fixing this.

Best wishes,
Chris
Conservation Biologist and EcoSan Promoter
Omaere Ethnobotanical Park
Puyo, Pastaza, Ecuador, South America
inodoroseco.blogspot.com
Last Edit: 28 Apr 2014 20:26 by muench. Reason: added URL to mentioned thread

Re: Please help us with troubleshooting the e-mail notification (subscription) in threads that you have posted in 29 Apr 2014 07:29 #8361

  • JKMakowka
  • CONTACT
  • IWRM, WASH and rural development specialist
  • Posts: 422
  • Likes received: 106
  • Karma: 15
Featured User
Sep 2013
Haven't noticed it myself as I tend to avoid subscribing to lessen the email load I am already getting. Usually it seems to be working though.

As an idea: have you tried correlating the number of subscription of a single thread with this issue? High volume threads with lots of users subscribing might run into the email throttle most servers have. Depending on the configuration this might also effect mails send shortly after as sending can be blocked for a short time.

Some social media systems allow for email "offloading", i.e. that not all subscription emails are sent the same time but rather in chunks of say 100 to avoid triggering the above throttle and overloading the server. Check your settings for that.
Krischan Makowka
Technical Adviser at the Uganda Water and Sanitation NGO Network (UWASNET)
www.uwasnet.org
Last Edit: 29 Apr 2014 07:58 by muench.

Re: Please help us with troubleshooting the e-mail notification (subscription) in threads that you have posted in 29 Apr 2014 14:20 #8371

  • avanepps
  • CONTACT
  • Posts: 5
  • Likes received: 1
  • Karma: 2
I have not gotten notifications of posts to either of the threads I am "subscribed" to.
forum.susana.org/forum/categories/67-san...ter-reuse-in-namibia
forum.susana.org/forum/categories/60-wg-...m-all-over-the-world

They show up as subscriptions in my profile, and I have checked my junk mail, but I haven't seen any email notifications.

Amanda

P.S. By the way, I got the notifications of new posts in this thread though!
Amanda Van Epps
Visiting Fellow
Sustainable Sanitation Programme
and SuSanA Secretariat
GIZ, Eschborn, Germany
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Last Edit: 02 May 2014 13:59 by muench.

Re: Please help us with troubleshooting the e-mail notification (subscription) in threads that you have posted in 29 Apr 2014 15:34 #8372

  • dotwerkstatt
  • CONTACT
  • n
  • Posts: 2
  • Likes received: 2
  • Karma: 1
Thanks Krischan for your advice, we are looking in that way too. But at the moment we think there should be no server restriction for the amount of subscription mails. These are much less than the SuSanA news mails and forum digest mails. At the moment we suppose a bug in the forum engine for sending out the subscription mails to multiple recipients in "chunks". To find it out it is helpful to have some answers here with links to threads where subscriptions notifications not working for users. So we can analyse that threads and hopefully find the cause.

Thanks!
Steffen
dipl.-ing. steffen eißer
founder dotwerkstatt.de
phone +49 (30) 315 6666 7
fax +49 (30) 280 4076 0
web www.dotwerkstatt.de
e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it
The following user(s) like this post: JKMakowka

Re: Please help us with troubleshooting the e-mail notification (subscription) in threads that you have posted in 30 Apr 2014 10:16 #8389

  • Mona
  • CONTACT
  • Industrial designer with great interest in social innovations. Together with GIZ I designed the MoSan household toilet. Currently based in Zurich.
  • Posts: 49
  • Likes received: 25
  • Karma: 6
Hello, unfortunately my subscription also doesn't work anymore. It seems that mainly the threads I opened myself are affected. I can't remember exactly when it started, but maybe around Dec 13/ Jan 14. I still receive notifications for the following threads:
• The Clam forum.susana.org/forum/categories/52-mob...postable-chamber-pot
• Peepoos in emergency situations - forum.susana.org/forum/categories/52-mob...emergency-situations

I don't receive notifications for those topics/ comments:
• Simple Urine Valves - forum.susana.org/forum/categories/34-uri...version-toilets#6904
• Piloting mobile sanitation with full service provision - forum.susana.org/forum/categories/52-mob...n-toilet-design#3423
• Grant on Advanced Toilet with On-Site Water Recovery - forum.susana.org/forum/categories/106-us...oilet-in-urban-slums


Thanks for your help!
Best
Mona
MoSan - Mobile Sanitation
is.gd/mobilesanitation
Last Edit: 30 Apr 2014 17:26 by Mona.
The following user(s) like this post: muench

Re: Please help us with troubleshooting the e-mail notification (subscription) in threads that you have posted in 30 Apr 2014 14:20 #8395

  • AParker
  • CONTACT
  • Lecturer in International Water and Sanitation at Cranfield University, working on many apsects of urban water and sanitation, including leading Cranfield's response to the BMGF Reinvent the Toilet Challenge.
  • Posts: 37
  • Likes received: 9
  • Karma: 5
I also don't receive notifications on threads I've posted in including these two:

forum.susana.org/forum/categories/105-pr...nfield-university-uk

forum.susana.org/forum/categories/52-mob...al-sludge-management

(edit on 7 May: I did get an alert about that one: forum.susana.org/forum/categories/52-mob...12&start=12#8501)
Last Edit: 07 May 2014 09:29 by muench.

Re: Please help us with troubleshooting the e-mail notification (subscription) in threads that you have posted in 01 May 2014 08:11 #8400

  • RadfordJT
  • CONTACT
  • Civil engineer with a particular interest in sanitation and faecal sludge management.
  • Posts: 7
  • Likes received: 4
  • Karma: 1
Slightly different in my case - recived notifications for the first two replies to the thread, but not subsequently (which was only posted yesterday morning):
forum.susana.org/forum/categories?func=v...&limit=1000#8399

Re: Please help us with troubleshooting the e-mail notification (subscription) in threads that you have posted in 03 May 2014 23:46 #8434

  • bernhard
  • CONTACT
  • I​​´m a designer at EOOS. Together with Eawag and in the BMGF / RTTC project we work on UDDTs and even more acronyms.
  • Posts: 18
  • Likes received: 14
  • Karma: 2
Sorry for my late reply.
I also don't receive notifications on threads I've posted in or started :

forum.susana.org/forum/categories/106-us...oilet-in-urban-slums

forum.susana.org/forum/categories/34-uri...orary-toilet-designs

my account was migrated from the gates thing about two years ago. I already tried unsubscribing and subscribing again.

edit: what comes to my mind just now - I think the title of both threads was changed by a moderator at some point. no idea if that could be an issue?
Designer at EOOS Design, Vienna

http://www.eoos.com/cms/?id=282
Last Edit: 03 May 2014 23:48 by bernhard.

Re: Please help us with troubleshooting the e-mail notification (subscription) in threads that you have posted in 06 May 2014 07:56 #8485

  • CuveWaters
  • CONTACT
  • Posts: 5
  • Likes received: 0
  • Karma: 0
Hi Folks!

FYI: I also did not get the email notification about the most recent question in this thread:
forum.susana.org/forum/categories/67-san...ter-reuse-in-Namibia


Best regards
Alexia
Alexia Krug von Nidda
Project Coordinator CuveWaters
ISOE-Institute for Social-Ecological Research
Frankfurt
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
www.cuvewaters.net
www.isoe.de
Last Edit: 06 May 2014 09:02 by muench.

Re: Please help us with troubleshooting the e-mail notification (subscription) in threads that you have posted in 13 May 2014 12:34 #8603

  • dotwerkstatt
  • CONTACT
  • n
  • Posts: 2
  • Likes received: 2
  • Karma: 1
Hello all,

thanks for posting in this thread and helping us to resolve the problem with the automated forum e-mail notification. We are happy to report that we think we found the problem and that we are quite confident that we have solved it now! It seems to have been a bug in the system, a server issue or a combination of both when the notifications should be sent out to multiple recipients (by using the BCC function in the e-mail). With the new setting of sending each user who is subscribed to that particular thread an "own" e-mail notification (and not using the BCC function anymore (“blind carbon copy”)) it seems to work correctly now.

We hope that now the system is working for you and you will stay informed about he latest posts to the threads you are subscribed to (by default: all the ones that you have posted in)!

If you suspect that it is still not working for you or if you experience any irregularities with the subscription function in the future, please don’t hesitate to bring it to our attention in this thread at any time. Thanks. Only when you tell us of a problem we can work on solving it.

Best regards,
Steffen
dipl.-ing. steffen eißer
founder dotwerkstatt.de
phone +49 (30) 315 6666 7
fax +49 (30) 280 4076 0
web www.dotwerkstatt.de
e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Last Edit: 13 May 2014 12:48 by muench.
  • Page:
  • 1
Moderators: KimAndersson
Time to create page: 0.63 seconds