Interactive and growing: New forum help section is now online!
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TOPIC: Interactive and growing: New forum help section is now online!

Interactive and growing: New forum help section is now online! 25 May 2013 15:08 #4499

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  • SuSanA secretariat currently allocates 2 full time person equivalents of time from members of GIZ Sustainable Sanitation Team: Arne Panesar, Annkathrin Tempel, Cecilia Rodrigues, Doreen Mbalo and the interns Martin Puszies and Sabrina Ohler
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Dear all,

we are very happy to announce that we created a new "Forum help section" to better cater for the needs of first time users and users who experience problems or come up with questions during the use of the SuSanA discussion forum.

Our idea was to create an interactive and growing help section that adapts to the user's needs rather than maintaining a static help page (only operated by the secretariat) such as the one we had until now.

All the content from the old help page has been migrated to the new section and has been enriched with relevant and already existing discussions.

The new help section is divided in three sub-categories:
  1. Registration, login and first steps: In this category you will find information regarding the registration and login process (prerquesites when it comes to making your own posts) as well as information on first steps.
  2. User profile: Here you will find answers to questions that are related to creating your own profile - in other words to personalise your account and be visible when making posts. "Forum life" gets less anonymous and you can better understand a post when you know who is the author.
  3. Questions about using the forum: If technical questions pop up while using the forum, this is the place worth visiting.
The help section can either be found in the category list, same as all other categories. Apart from that it can be reached directly by clicking here:

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Very soon we will also have a "?" icon implemented in the forum which will be visible all time - no matter where you are in the forum.

We hope we can create a self-sustaining help section where users can ask their questions and others (including us) will answer them.

Have a great weekend and best regards!

Enno
(in support of the secretariat)
Posted by a member of the SuSanA secretariat held by the GIZ Sustainable sanitation sector program
Located at Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH, Eschborn, Germany
Follow us on facebook: www.facebook.com/susana.org and twitter: twitter.com/susana_org
Last Edit: 27 May 2013 08:18 by tmsinnovation.
The following user(s) like this post: tmsinnovation, ahmadaltashi
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