Forum upgraded in April 2017 - What do you think?

  • muench
  • muench's Avatar
    Topic Author
  • Moderator
  • Freelance consultant (former roles: program manager, lecturer, process engineer)
  • Posts: 2079
  • Karma: 43
  • Likes received: 619

Re: Forum upgrade successful!! What do you think?

Dear Carol,

Thanks for your post. And yes, we will keep this thread open for another couple of weeks or more. We are always keen to hear feedback from our users and always ready to answer any questions. Your idea of a poll or survey is a good one (e.g. regarding different types of fonts; or regarding whether "quick reply" is helpful for people or not), we'll have a think about that.

Meanwhile, any comments put into this thread will be useful for us to make tweaks and improvements!

About your questions:

Where do I click to see list of all my posts or all the posts of another Forum user?

You need to click on your user profile or the user profile of the other user. Just click on the underlined name which is above the user's photo. Then scrol down a little to the area where it says "recent posts". This shows you the threads that the user has posted in (it is not as convenient as it was in the old Kunena where you could see directly the person's posts; now you see the threads that the person has posted in)


Green triangle could maybe integrate word "More", Strange to have to look two places!

I agree. I think I will try to convince Steffen to do away with that green triangle and have the info on number of posts, likes etc. permanently displayed. If other users were to post here to say that they would also prefer that, then it would be helpful...


Also has the way that I change my profile changed?

Yes, it has changed a little bit, but to the better, I thought? Have you seen the bar at the very top where it says "my profile", and then "edit profile"? The second option is to click on your little picture in a circle towards the top right, on the same line as "post a new topic".


Did this clarify everything? If not, please ask again. If you have suggestions for making it easier/clearer, please don't hesitate to put them forward. Anything that doesn't require drastic changes deep down in the code of Kunena could be done if it improves the user experience.

Regards,
Elisabeth

Dr. Elisabeth von Muench
Independent consultant
Community manager of this forum via SEI
(see: www.susana.org/en/resources/projects/details/127 )
Wikipedian, co-founder of WikiProject Sanitation: en.wikipedia.org/wiki/Wikipedia:WikiProject_Sanitation

Location: Frankfurt, Germany
This email address is being protected from spambots. You need JavaScript enabled to view it.
Twitter: @EvMuench, website:...
The following user(s) like this post: Carol McCreary
You need to login to reply
  • Marijn Zandee
  • Marijn Zandee's Avatar
  • Moderator
  • Student and part time Biogas and WASH consultant
  • Posts: 238
  • Karma: 21
  • Likes received: 108

Re: Forum upgrade successful!! What do you think?

I fully support the removal of the "green triangle". I get the idea of a "clean" look, but those 3 lines are highly informative and don't add any real clutter.

I would also get rid of the Quick reply, and just link to the full editor.

Regards

Marijn

Marijn Zandee

Kathmandu, Nepal

E: This email address is being protected from spambots. You need JavaScript enabled to view it.
The following user(s) like this post: muench
You need to login to reply
  • goeco
  • goeco's Avatar
  • Long-term forum user
  • Self employed innovator with an interest in wastewater treatment systems and recycling of nutrients
  • Posts: 152
  • Karma: 7
  • Likes received: 82

Re: Forum upgrade successful!! What do you think?

I Agree with Marijn on both points. The trend to hide relevant information behind meaningless icons is not a good one. There is nothing "quicker" about quick reply, just limitations the user is not aware of when they click. Then no choice to change to "reply". Gotta go. "Reply" should not be under "Action", but available directly instead of "quick reply"
cheers
Dean

Dean Satchell, M For. Sc.
Go-Eco Sustainable Solutions
www.go-eco.co.nz
The following user(s) like this post: muench, Carol McCreary
You need to login to reply
  • Carol McCreary
  • Carol McCreary's Avatar
  • Moderator
  • I'm Program Manager at PHLUSH (Public Hygiene Lets Us Stay Human) www.phlush.org
  • Posts: 145
  • Karma: 9
  • Likes received: 87

Re: Forum upgrade successful!! What do you think?

Thank you, Elisabeth,

Your how to feedback is very helpful. I'll keep at it and see if I think these things are sufficiently intuitive for a range of Forum Users. Many of the people replying here are seasoned users. The upgrade has to work for everybody.

Okay here's one thing I do NOT like. I' don't know, however, if it's the Forum architecture, the Forum's automatic email alerts or a personal setting I have chosen. Here's the issue:

1. I received an email with your post. The subject line of the email is (SuSanA Forum] Forum upgrade successful!! What do you think? (Announcements regarding SuSanA) and the name A new reply has been posted on the SuSanA Forum.

2, I wanted to acknowledge your post so I clicked on the link in the email. Sometimes I have 15 seconds to give a thumbs up; sometimes I have something quick to say.

3. The problem? The link took me to the thread. Okay, I see the sense in that: this is an open discussion. But I wanted to give a thumbs up and reply to your post specifically. I had to search for it and that took several clicks.

4. Secondary problem: After choosing quick reply, I had to go to the Editor to put in bullets. But the bullets didn't work. Rather than remove the html, I just deleted and started over.

How can I be more efficient landing on the post I want? Is it me, or the auto email, or the Forum architecture? And is something amiss with the bullets feature?

Thanks,
Carol

Carol McCreary
Public Hygiene Lets Us Stay Human (PHLUSH)
1240 W. Sims Way #59, Port Townsend, Washington 98368 USA

Toilet availability is a human right and well-designed sanitation systems restore health to our cities, our waters and our soils.
You need to login to reply
  • muench
  • muench's Avatar
    Topic Author
  • Moderator
  • Freelance consultant (former roles: program manager, lecturer, process engineer)
  • Posts: 2079
  • Karma: 43
  • Likes received: 619

Re: Forum upgrade successful!! What do you think?

Good news: Based on popular demand, we have changed the way the user details are shown: now the number of posts, likes received, karma points received, website link and location are again visible below the person's profile picture! The green triangle which was used to show or hide this information is gone. Very good.

Finding profile information of another user

Question to Carol and others: what else could be done to make it more obvious that the profile photo as well as the underlined user name are clickable, and that the click takes you to that person's user profile? We are scratching our heads how to make it more obvious. Already the mouse pointer changes when you hover over that. I had the idea to put the user name into a grey box but it would mean one more grey box. Any ideas? How do other Forums do it better than we do it?


Quick reply versus reply under the action button

Dean and Marijn; I hear you about the issue on quick reply versus reply. Is anyone in favor of keeping it? If not, then I guess we better abandon the quick reply. But could we hear from another 3 or more users about this issue so we get a clearer picture?


Carol: thanks so much for your detailed feedback, please continue to report on these things! My answers:

URL inside of the e-mail notification

When you get an e-mail notification of a new post in a thread that you have subscribed to then indeed, the URL doesn't always take you to exactly the right post but might take you to the start of the thread. This seems to be the case for any thread that is longer than one page, i.e. more than 11 replies. It seems to be a bug in the system. In that case, please just go to the last post in that thread and there you'll find the post. I hope the Kunena guys will fix it.


Problems with bullet point lists in the editor

This is a bug with the new Kunena version: setting up bullet point lists doesn't work properly. We hope that the Kunena guys will fix that soon. They are also working on a "what you see is what you get" (WYSIWYG) editor which would also solve this problem. It is supposed to come out in the next few months.

Regards,
Elisabeth

Dr. Elisabeth von Muench
Independent consultant
Community manager of this forum via SEI
(see: www.susana.org/en/resources/projects/details/127 )
Wikipedian, co-founder of WikiProject Sanitation: en.wikipedia.org/wiki/Wikipedia:WikiProject_Sanitation

Location: Frankfurt, Germany
This email address is being protected from spambots. You need JavaScript enabled to view it.
Twitter: @EvMuench, website:...
You need to login to reply
  • CWendland
  • CWendland's Avatar
  • Long-term forum user
  • Posts: 52
  • Karma: 6
  • Likes received: 28

Re: Forum upgrade successful!! What do you think?

Hi Elisabeth,

I like the new layout very much.
I tried it also on my mobile, looks fine, however on the susana.org site I find the green color of the titles too light to properly read it.

On the forum site, the link "login to reply" was not working for me,

best regards,
Claudia

WECF - Water and Sanitation Specialist
The following user(s) like this post: Carol McCreary
You need to login to reply
  • muench
  • muench's Avatar
    Topic Author
  • Moderator
  • Freelance consultant (former roles: program manager, lecturer, process engineer)
  • Posts: 2079
  • Karma: 43
  • Likes received: 619

Re: Forum upgrade successful!! What do you think?

Dear Claudia,

Thanks for your feedback!
You're right, the "login to reply" below a post was misleading because it looked like it was clickable but it was not. We have now changed that to make it clearer that it is only a hint: You need to login before you can reply. The login button is at the top middle right. - Is that better?

And I agree with you that the green that is used for hyperlinks on the SuSanA website is too pale. It's been an ongoing discussion behind the scenes for quite a while... It's the "SuSanA green" but it really is not great for hyperlinks. The User Experience study also pointed that out.
So we're working on a SuSanA website revamping (first we did the Forum, now the SuSanA website), and hope to have results visible for everyone by beginning of July. The fonts and colours will be better after that!

All the best,
Elisabeth

Dr. Elisabeth von Muench
Independent consultant
Community manager of this forum via SEI
(see: www.susana.org/en/resources/projects/details/127 )
Wikipedian, co-founder of WikiProject Sanitation: en.wikipedia.org/wiki/Wikipedia:WikiProject_Sanitation

Location: Frankfurt, Germany
This email address is being protected from spambots. You need JavaScript enabled to view it.
Twitter: @EvMuench, website:...
You need to login to reply
  • JKMakowka
  • JKMakowka's Avatar
  • Long-term forum user
  • Just call me Kris :)
  • Posts: 808
  • Karma: 34
  • Likes received: 247

Re: Forum upgrade successful!! What do you think?

Regarding quick reply: while it is not really that much needed, it is a bit nicer to use than the old editor. But I guess once you upgrade to the WYSIWYG editor, it can be removed.

Krischan Makowka
Microbiologist & emergency WASH specialist
The following user(s) like this post: ulrichl
You need to login to reply
  • muench
  • muench's Avatar
    Topic Author
  • Moderator
  • Freelance consultant (former roles: program manager, lecturer, process engineer)
  • Posts: 2079
  • Karma: 43
  • Likes received: 619

Re: Forum upgrade successful!! What do you think?

Hi Kris,
thanks for that. I guess the jury is still out whether people want to keep the "quick reply" or not. I am still undecided about it myself. It could still be a few months before the WYSIWYG editor becomes available.

Dear all,

Another nice bit of news is that we have improved the way of making new posts (I mean starting up a new thread): If you want to make a new post in a new thread it is now easier to place it in the correct category. Rather than choosing from a very long pull-down menu you can first navigate to the right category and sub-category. From there, if you click on "post a new topic" your thread will directly be placed in the right location. Great, isn't it?
Please try it out and tell me what you think.

Carol: this was one of the shortcomings that you had pointed out to us!

Regards,
Elisabeth

Dr. Elisabeth von Muench
Independent consultant
Community manager of this forum via SEI
(see: www.susana.org/en/resources/projects/details/127 )
Wikipedian, co-founder of WikiProject Sanitation: en.wikipedia.org/wiki/Wikipedia:WikiProject_Sanitation

Location: Frankfurt, Germany
This email address is being protected from spambots. You need JavaScript enabled to view it.
Twitter: @EvMuench, website:...
The following user(s) like this post: JKMakowka
You need to login to reply
  • Carol McCreary
  • Carol McCreary's Avatar
  • Moderator
  • I'm Program Manager at PHLUSH (Public Hygiene Lets Us Stay Human) www.phlush.org
  • Posts: 145
  • Karma: 9
  • Likes received: 87

Re: Forum upgrade successful!! What do you think?

All,

I'm looking forward to my vacation. Why? So I can have fun playing around with the new Forum. RIght now I'm too busy! In fact, I think what we need now is a lot more people playing around with the Forum. Both content exchangers and current and new users who just want to try it out.

Testing? Will there be a follow up with more systematic testing? It needn't require a lot of people. Perhaps just 1) a small sampling of current users and first timers 2) who volunteer for a 30 minute online exercise in which 3) they are given four or five discreet tasks and then 4) take a simple online survey to report on their experience with each task.. This kind of simple user testing can bring a big return to investment.

Categories For new threads it's nice to have the categories available. But there are so many of them! Would this be off putting to first time users and those who don't know the Forum culture and how the categories have built up over time?

I don't know how much scope there is for using colors or embeddings in the pull down menu of categories. I see the top category headings are a grey color; perhaps also use ALL CAPITALS so they stand out?

As for the sub headings, I don't find the pseudo bullets with "-" and "—-" helpful. Wouldn't they stand out more if "___" and "________" were substituted? Of if colors were used? I understand that this categorization of categories cannot strictly obey logic. I just want to see my choices and how they fit together.

How to find a post in a thread Thank you for your reply on this Elisabeth. The reason why I find it a problem is that I'm really in a hurry these days. When I receive an email like today (Subject: [SuSanA Forum] Forum upgrade successful!! What do you think? (Announcements regarding SuSanA)] I want to not only read the post (which is there in front of me) but let others know that I am still following the thread.

So I click the prominent blue button that says "read online". This is when I start wasting time. I would like to go immediately to the post mentioned, which is usually the last one. But still I have to look for it. (I'm attaching a screen shot of the inviting email with the blue "read online" button.)

Thanks, everybody, for helping make the Forum better. And wish me luck getting ready for my (working) vacation.

Carol


Carol McCreary
Public Hygiene Lets Us Stay Human (PHLUSH)
1240 W. Sims Way #59, Port Townsend, Washington 98368 USA

Toilet availability is a human right and well-designed sanitation systems restore health to our cities, our waters and our soils.
Attachments:
You need to login to reply
  • CWendland
  • CWendland's Avatar
  • Long-term forum user
  • Posts: 52
  • Karma: 6
  • Likes received: 28

Re: Forum will be offline for maintenance and upgrading this Thursday 27 May for 24 hours!

Dear all,

I want to ask about including other language options in the updated version. Have you thought about it and how to include interested people from other countries. I know this thread below from some time ago and wanted to ask if it was successful or not? The translate button was taken out again, maybe it did not work?
forum.susana.org/forum/categories/276-la...or-various-languages

Claudia

WECF - Water and Sanitation Specialist
You need to login to reply
  • muench
  • muench's Avatar
    Topic Author
  • Moderator
  • Freelance consultant (former roles: program manager, lecturer, process engineer)
  • Posts: 2079
  • Karma: 43
  • Likes received: 619

Re: Forum upgrade successful!! What do you think?

Dear Claudia
(I'll answer your question first and then Carol's questions later, as yours is easier)

You asked about the translator button. We still have it but now I worry that it's a bit too hidden... If you go in the top menu bar you see a menu item called "Basics" (to the left of the question mark). Click there and then "activate translation". (edit on 2 June: we have changed it now so that the default is that the "select language" button is always visible in the top menu bar; if you want to hide it, go to Basics and click on "Deactivate translation").

Then you get an additional button in the top menu bar which doesn't look very pretty but it looks like this:



Using this button you can now translate the content of the forum into any language that Google Translate provides (which for me is still a little miracle!)

What's your feedback about this?

Apart from the translation button, I have no other immediate ideas how to include people who don't speak English well, other than direct e-mail contacts if you know anyhow, inviting them to join the forum.
But I fear that e.g. Spanish speaking or Portuguese speaking people probably have their own discussion fora for sanitation and might prefer to hang out there? Does anyone have further advice on this?

Regards,
Elisabeth

Dr. Elisabeth von Muench
Independent consultant
Community manager of this forum via SEI
(see: www.susana.org/en/resources/projects/details/127 )
Wikipedian, co-founder of WikiProject Sanitation: en.wikipedia.org/wiki/Wikipedia:WikiProject_Sanitation

Location: Frankfurt, Germany
This email address is being protected from spambots. You need JavaScript enabled to view it.
Twitter: @EvMuench, website:...
Attachments:
You need to login to reply
Share this thread:
Time to create page: 0.753 seconds